Your sales: shipping and bookings

Every sale lands in Studio › Sales, with what you receive, when you are paid and, for physical pieces, where to send it.

#When you make a sale

• You get a notification, You made a sale, in the bell and (if you turned it on) on your phone.
• We email you You sold … with the order details and the shipping address.
• The buyer gets their order confirmation and their certificate of authenticity.

#Find your sales

1. Open Studio (Sell on a phone).
2. Press Sales. You can also go straight to Sales.

Your newest sales are at the top. If payouts aren't set up yet, a Payouts button sits next to the heading: set them up first, or buyers can't check out. See Get paid: payouts and identity.

#What each sale shows

• The piece, the order number and the date, for example CC-7K2M9Q. Quote the order number if you write to us.
• The status: Paid, Shipped, Delivered or Refunded.
• You receive: the price plus shipping, minus 5%.
• ChainChum fee: the 5%.
• Certificate fee $1 (once per work): only on a work's first sale.
• Paid out on … (scheduled) or Paid out … (sent). New sellers' first three sales are paid 7 days after the order.
• Ship to: the buyer's name and address, for physical pieces.
• Certificate … moved to the buyer: the work's certificate is now theirs. Tap it to see the certificate.

#Ship a piece and add tracking

1. Pack the piece well and post it within the handling days on your shipping profile.
2. In Studio › Sales, find the sale and fill in Carrier (USPS is filled in for you; type another if you used one) and Tracking number.
3. Press Mark shipped.

The sale moves to Shipped and shows Shipped with …. The buyer gets a notification and an email, … is on its way, with the tracking number.

Typed the wrong number? Change it and press Save tracking. The buyer sees the new number on their order page.

#When the buyer receives it

When the buyer presses It arrived on their order page, the sale moves to Delivered and we email you … arrived.

#If you haven't shipped yet

If a sale is still waiting two days after your handling time, we email you Reminder: ship … with the address. If something has gone wrong, reply to that email and we'll help.

#Digital sales

A digital download has nothing to ship. The sale says A download: nothing to ship. The buyer could download it as soon as they paid. It shows as Delivered straight away, and you are paid on the same schedule as any other sale.

#Lesson bookings

A lesson seat shows Booked by and the buyer's name, with the lesson's date and time, so you know who is coming. There is nothing to ship. The seat is marked complete, and you are paid, the day after the lesson ends. See Sell lesson seats.

#Refunds

Refunds are handled by ChainChum support. When an order is refunded, the sale shows Refunded and we email you. A physical piece goes back on sale (an original or edition copy is available again; handmade stock goes up by one), and its certificate is settled: an original's or edition copy's certificate comes back to you (the sale shows Certificate … returned to you), and a certificate that was issued at the sale is cancelled.

If a buyer asks you for a refund or a return, ask them to write to us with the order number, or write to chainchum@dataexpansed.com yourself. Our support page explains the return rules.