Get paid: payouts and identity

Buyers pay ChainChum by card, and we send your share to you through Stripe. Stripe holds your bank details and checks your identity; ChainChum never sees your bank account or ID.

#Before you start

• Open your shop or teacher page first. Payouts belong to your page. See Open your shop or Teacher studio. One Stripe account covers everything: if you sell and teach, you set up payouts once.
• You need a US bank account. Payouts are set up in the United States at launch.
• Set up payouts before your first sale. Until payouts are on, your listings show Not for sale yet: the seller is finishing payout setup and buyers can't check out.

#Set up payouts

1. Open Me and tap Payouts (or go straight to Payouts). If you just opened your shop, ChainChum brings you here by itself.
2. Press Set up payouts with Stripe. Stripe's secure pages open.
3. Follow Stripe's steps: your personal details, which Stripe uses to check your identity, and the bank account you want to be paid into. Stripe may ask for more, such as a photo of your ID.
4. When you finish, Stripe sends you back to ChainChum and you see Welcome back. Checking your setup with Stripe….
5. When everything is in place, the page says Payouts are on. Buyers can check out your works. We also send you an email, You're ready to sell on ChainChum.

If you stopped halfway, the button now says Finish payout setup. Press it to carry on where you left off. If Stripe still needs something, the page lists it under Stripe still needs.

#Your identity check

The Payouts page shows Identity and what Stripe says about you:

You will see	What it means
verified ✓	Stripe has confirmed who you are.
Stripe is still checking	Usually a few minutes. Press Check again to ask Stripe now.
needs attention in Stripe	Stripe needs more from you. Press Finish payout setup.
not started	You haven't begun payout setup yet.
Stripe has this account as a business	You chose a company during setup. Selling works, but running classes needs a person's identity: contact us.

Once Stripe verifies you, buyers see a ✓ next to your shop name on your shop page and a Verified seller badge on your work pages. If Stripe later asks you to check your details again, the badge goes away until it is sorted.

Teachers need both a verified identity and payouts that are on before they can run classes. See Teacher studio: run your first class.

#How much you receive

ChainChum keeps 5% of the item price, card processing included. You receive the rest of the price plus the shipping the buyer paid.

• Example: a $60 painting with $8 shipping. ChainChum keeps $3, and you receive $65.
• The $1 certificate fee for each work comes out of that work's first sale only. See Publish and pricing.
• Sales tax is added on top for the buyer and paid by ChainChum. It is never taken from your share.

Every sale in Studio › Sales shows You receive, the ChainChum fee and, on a first sale, the Certificate fee.

#When the money arrives

• Your first three sales are paid out 7 days after the order, while you get started.
• After that, each sale is paid out right after the buyer pays.
• Lesson seats are paid out the day after the lesson ends (or after the 7-day hold, whichever is later). See Sell lesson seats.

Each sale in Studio › Sales shows the date: Paid out on… while it is scheduled, then Paid out… once it is sent. We email you Payout sent each time.

"Paid out" means the money is in your Stripe account. Stripe then sends it to your bank on your Stripe payout schedule. To see your balance, bank transfers and tax forms, press Open Stripe dashboard on the Payouts page.

#If a sale is refunded

Refunds are handled by ChainChum support. If an order is refunded, we email you Order … was refunded. If its payout hadn't gone out yet, it is cancelled; if it had, the amount is taken back from your Stripe balance. A refunded first sale doesn't use up the work's certificate fee: it comes out of the next sale instead.

#Troubleshooting

• "Payouts aren't switched on for ChainChum yet." Payments aren't open where you are using ChainChum yet. Nothing to do on your side.
• "Open a shop first, then set up payouts." Fill in Your shop on the Me page and press Open shop.
• The Stripe link says it expired. Come back to Payouts and press Finish payout setup for a fresh one.
• I'm verified in Stripe but ChainChum still says checking. Press Check again. Stripe often confirms a few minutes after you finish.

Still stuck? Write to chainchum@dataexpansed.com.