Your orders, downloads and certificates

Everything you buy on ChainChum is kept in your account: the order, its tracking, any download and the certificate of authenticity that came with it.

#Find your orders

1. Open Me and press Purchases, or go straight to Purchases.
2. Each order shows the piece, the total you paid and its status. Press one to open the order page.

The order email and every notification about an order also link straight to its page.

#The order page

At the top you see the order number (for example Order CC-7K2M9Q) and its status. Just after you pay you may see Confirming your payment… for a few seconds, then Thank you! Your order is confirmed.

A progress bar shows where the order is:

• Paid → Shipped → Delivered for originals, editions and handmade goods.
• Paid → Delivered for digital downloads and lesson seats.

Further down you find:

• Certificate of authenticity: your certificate (see below).
• Sold by: the shop, with a link to it, and the Item, Shipping, Sales tax and Total you paid.
• Ship to: the address the piece is going to, and the carrier and tracking number once the seller has shipped.
• View the work: the listing you bought.

#When your piece arrives

When the seller ships, we email you … is on its way with the tracking number, and the order moves to Shipped.

When it arrives, open the order and press It arrived. That tells the seller, moves the order to Delivered and starts your return window. The button appears only once the piece has shipped.

#Digital downloads

A download is ready as soon as you pay.

1. Open the order. Under Your download you see the licence you bought: Personal licence or Commercial licence.
2. Press Download. ChainChum makes a link for each file.
3. Press a file to save it.

Each link works for 24 hours and 5 downloads; the page tells you how long it lasts and how many downloads are left. Need it again later? Press Make a new link whenever you like.

#Lesson seats

A lesson order shows Your seat with the date, time and place, and See you there. The confirmation email has a calendar file. Open that file to add the lesson to your calendar. Can't make it? Reply to the confirmation email and we'll sort it out with the teacher.

#Your certificates

Every piece you buy comes with a certificate of authenticity (lesson seats don't have one). On the order page:

• Certificate … is yours. It appears as soon as the payment is confirmed.
• Being anchored on Base. A PDF copy arrives by email once it lands. changes to Recorded on Base. when the record is on the blockchain.
• View certificate opens its public verify page.
• Download PDF saves the certificate.
• Email me the PDF sends it to you again.
• A QR code anyone can scan to check the certificate.

All your certificates are in one place: Me › My collection (My collection). Pieces you bought are marked Yours; if you also sell, certificates for your own works are marked Issued by you. Each one links to its order and its PDF.

Read more in Certificates of authenticity.

#Emails we send you

ChainChum sends emails about your orders only. You can't turn these off, because they are your receipts and delivery updates.

Email	When
Order …: …	When you pay. Your receipt, with the order link.
Your seat: …	When you book a lesson. Includes a calendar file.
… is on its way	When the seller ships, with the tracking number.
Your certificate for …	When your certificate is recorded on Base, or within a day of buying, with the PDF attached.
Refund for order …	If your order is refunded.

If you left a checkout without paying, you may get one reminder that the piece is still available. See Notifications, emails and the app on your phone to turn reminders off.

#Refunds and returns

To ask for a refund or a return, write to chainchum@dataexpansed.com with your order number, or reply to any order email. Our support page explains the rules, including the 14-day return window for physical pieces.

When an order is refunded:

• the order shows Refunded and we email you Refund for order …;
• the money goes back to the card you paid with; banks usually show it within 5 to 10 business days;
• a download stops working (Downloads stopped because this order was refunded.);
• the certificate goes back to the artist, or is cancelled if it was issued at the sale. The order page tells you which.

#Troubleshooting

• The order still says "Confirming your payment…". Wait a minute and reload. If it still hasn't changed, write to us with the order number.
• I can't find an order. Check you are signed in to the account you bought with. Checkouts you left without paying don't appear in Purchases.
• My download link stopped working. It lasts 24 hours and 5 downloads. Press Make a new link.
• The certificate PDF hasn't arrived. It is sent once the certificate is recorded on Base, and at the latest a day after you buy. Check your spam folder, press Email me the PDF on the order page, or use Download PDF.