Notifications, emails and the app on your phone

ChainChum tells you about your orders, your sales, shops you follow and your child's class. You choose how each one reaches you: in the app, as a push notification on your phone or computer, or by email.

#Your notifications

The bell at the top of every page shows how many notifications you haven't read.

1. Tap the bell to see the latest five. Tap one to open what it is about.
2. Press See all to open Notifications, the full list. New ones are marked New.
3. Press Mark all as read to clear the count.

You get notifications for:

• Orders and sales: your order is confirmed or has shipped; you made a sale.
• Shops you follow: a new work from a shop you follow (New from …).
• Your shop: how many new followers and likes you had today.
• Classes: new drawings from your child's class, or a class closing; for teachers, a class photo ChainChum removed.

#Choose what reaches you

1. Open Me › Notifications and app. (From the notifications list, press Settings.)
2. Tick or untick each line. Every change saves at once.

Group	Lines
In ChainChum	Shops I follow and my followers, Likes, Orders and sales, Classes
On this phone or computer (push)	New work from shops I follow, Orders and sales, Classes. These need push turned on for the device (below).
By email	New drawings from a class (one email per class per day, with a button and no pictures) and Reminders to finish what you started

Order, shipping, payout and certificate emails always arrive: they are your receipts and can't be turned off. So does the email telling you a class is closing, the only warning before its drawings are deleted.

#Reminder emails

If you start something and don't finish it, ChainChum may send you a reminder:

• your shop doesn't have payouts set up yet (or, for a teacher, the identity check isn't finished);
• a draft listing with a title or a photo isn't live yet;
• you left a checkout without paying.

You get at most one reminder email every three days, and they stop as soon as you finish.

To stop them:

• press Unsubscribe at the top of the email, if your email app shows one: one click and they stop; or
• open the link at the bottom of the reminder and press Stop reminders; or
• untick Reminders to finish what you started under Me › Notifications and app.

Tick it again any time to turn them back on. Stopping reminders doesn't stop order, class or payout emails.

#Push notifications

Push notifications appear on your phone or computer even when ChainChum isn't open.

1. Open Me › Notifications and app and find App and notifications.
2. Press Turn on notifications and allow them when your browser asks.
3. You see Notifications are on for this device. Press Send a test to check one arrives.

Push is set per device: turn it on on each phone or computer you use. To stop push on one device, press Turn off on this device. To choose which kinds of push you get, use the push lines under Me › Notifications and app.

On iPhone and iPad, install ChainChum on your home screen first (below), open it from there, then turn notifications on.

#If push doesn't work

• Notifications are blocked for ChainChum in this browser's settings. You said no earlier. Allow notifications for ChainChum in your browser's or phone's settings, then reload.
• This browser can't receive notifications. Try another browser, or install the app.
• Notifications aren't switched on for ChainChum yet. Push isn't available yet; your notifications still appear under the bell.

#Install ChainChum on your phone

ChainChum works in any browser, and you can add it to your home screen so it opens like an app, full screen. There is nothing to download from an app store.

#iPhone and iPad

1. Open chainchum.app in Safari.
2. Tap the Share button.
3. Tap Add to Home Screen, then Add.
4. Open ChainChum from your home screen. Now you can turn on push notifications under Me › Notifications and app.

#Android

1. Open chainchum.app in Chrome.
2. Open Me › Notifications and app and press Install the app. If you don't see the button, open Chrome's ⋮ menu and choose Install app or Add to Home screen.
3. Confirm, and ChainChum appears on your home screen.

The same Install the app button works in Chrome and Edge on a computer.

Once ChainChum is installed, the App and notifications section says Installed on this device. On Android, ChainChum also appears in your phone's Share menu, so you can send photos straight to your Art Vault.