Teach online lessons

An online lesson is a lesson seat held over a video call. Families book and pay the same way as for an in-person lesson. The difference is the video link: only families who booked ever see it, and each family can get a class code to see the drawings you share and send you their child's.

Children never sign in to ChainChum. The parent books, joins the call with their child, and sends the drawing afterwards.

#Before you start

• You run classes on ChainChum: identity verified, payouts on, at least one class. See Teacher studio: run your first class.
• A video call link from Zoom, Google Meet, Microsoft Teams or any service whose link starts with https://. A meeting that stays the same for the whole lesson works best.
• A class for the online families (optional but recommended). Families who book get a code for it, so you can share drawings with them. Create one from Studio › Classes › New class, for example Online watercolour, Saturdays.

#List an online lesson

1. Start a lesson as usual: open a class and press Sell a lesson, or New listing in Studio. See Sell lesson seats for the photo, title, price and seats.
2. Under Lesson, set when it Starts and Ends and its Time zone.
3. Under How it's held, choose Online (video call).
4. Paste the meeting link into Video link. It must be the full link, starting with https://. If it isn't, you see Paste the full link, starting with https://.
5. Under Class gallery, pick the class for these families, or leave it at None.
6. Press Publish.

If the link is missing, Before you publish shows Add the video link for the online lesson. An online lesson doesn't need a place.

#What families see

• Before booking, the lesson page says Where: Online, by video call. The link comes with your booking. Its card in Explore shows Lesson and Online. The link is never on the public page, in search or in Explore.
• After booking, their order page shows Your seat with a Join the lesson button, and the booking email Your seat: … has the link and a calendar file whose location is the link.
• An hour before the lesson, they get Your lesson starts in about an hour as a notification and an email, with the link.
• If you chose a class, each booking gets its own new class code. Their order page shows Class gallery with the code and Join the class gallery. Joining takes the same tick as a paper slip: 18 or older, the Terms, and seeing their child's drawings from this class.

You see each booking in Studio › Sales, as for any lesson.

#Change the link

Open the lesson in Studio and paste the new link into Video link. It saves by itself. Every family who booked gets Your lesson has a new link as a notification and an email, and their order page shows the new link straight away. You can change the link even after seats are sold; the date and time stay fixed once anyone books.

#During the lesson

• Never take screenshots or recordings of the call. Children's faces must never be uploaded to ChainChum.
• Ask families to keep names off the front of the drawing. Names go on the back.
• At the end, remind families to send the drawing from My child's art.

#After the lesson: the drawings

Families who joined the class gallery tap Send a drawing in My child's art and take or pick a photo. Each one:

1. arrives already tagged with that family's code (no sticker needed);
2. is checked like a lesson-day photo: faces, written names and other details that identify a child;
3. appears in your class with the badge Sent by the family, and you get A family sent a drawing (one notice per class per day).

A clean drawing goes straight into the family's gallery and today's batch: press Send to parents as usual (see Teacher studio: Tell the parents). Anything the check flags lands in your trays, exactly as for your own photos: a written name waits in Needs a code with the code already picked, and a photo with a face waits in Needs a look, where you can't send it.

A family can send up to 10 drawings to a class in a day.

Online, a note is the easiest way to tell each family what went well: open the child under Codes, tap their drawings, then Add a note. See Teacher studio: Leave a note.

#Cancel a lesson

From the lesson in Studio, Cancel lesson shows the seats and the total to refund; type CANCEL to confirm. Every family is refunded in full and gets one email. You can cancel until the lesson's payout is due.

#Ship a kit

Tick Ships a kit in the lesson editor, describe what is in it and pick a shipping profile. Checkout then asks each family for an address, and a task Send the kit waits in Me › Tasks for every booking: add the carrier and tracking number. The family taps It arrived when it does.

#Sell a recorded lesson

Choose Recorded video as the format. A recorded lesson has no date or seat limit: buyers watch it from their order page, as often as they like. Upload up to three videos (MP4, MOV or WebM, up to 2 GB each) from the editor; a dropped connection resumes where it stopped. Tick No children appear in this video: ChainChum watches every video before it goes on sale, and one showing children is not accepted. You can publish once a video is ready.

#Troubleshooting

• "Add the video link for the online lesson": choose Online (video call) and paste the link, then publish again.
• A family didn't get a class code: the class may have reached 60 codes. Open the class, add codes, and give the family a code from the Roster by message. They join at chainchum.app/join.
• A family can't find the link: it's on their order page under Your seat, in the booking email, and in the reminder an hour before. They find orders under Me › Orders.